Essenza Flooring

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Orders can be cancelled within 1 hour of confirmation only.
Cancellations after 1 hour, or once processing/dispatch has begun, are not eligible for a refund.

All products are non-returnable.
Replacements are accepted only for: damaged products received, incorrect products delivered, or verified manufacturing defects.
You must record a clear unboxing video at the time of delivery with the delivery personnel visible — claims without this evidence will not be considered.
Not eligible for replacement: shade variation, change of mind, customer preference, post-use, or post-installation claims.
Certain products may be on a strict No Return / No Refund basis — this will be communicated before purchase.

Product images are digitally optimized to closely represent actual shades.
Minor variations due to screen settings, lighting, or display calibration are normal and not considered manufacturing defects.
We strongly recommend ordering a sample before placing your final order.

Delivery will be made only up to the location where the vehicle can safely and legally reach.
Standard delivery is completed at the ground floor level or nearest accessible delivery point.
Movement of goods beyond this point (stairs, lifts, upper floors, etc.) may be coordinated directly with delivery personnel, subject to feasibility.
Any such arrangement is solely between the customer and delivery personnel.
Action TESA shall not be responsible for arrangements beyond the standard delivery point.

Unloading at site is the customer's responsibility.
Any assistance from delivery personnel is subject to mutual agreement and site feasibility.
Action TESA bears no liability beyond standard delivery scope.

Applicable charges are displayed at checkout.

Orders are processed within 7–10 business days after payment confirmation.
Delivery timelines vary by product availability, location, and serviceability — estimated timelines shown at checkout.