Payment & Security Policy
Below is a guide to our payment methods, security measures, and frequently asked questions.
1. What payment methods are available?
Credit Cards: Visa, Mastercard, Maestro, RuPay, American Express.
Debit Cards: From over 50 major banks.
Net Banking: Supported for 48 major banks including ICICI, HDFC, SBI, Axis, Citibank, and more.
Digital Wallets & UPI: Google Pay, Apple Pay, PayPal, and other supported wallets.
EMI & Digital EMI: Available through select banks and payment partners.
Bank Transfers: Supported in certain regions.
Note: Only one payment method can be used per order. If you need to split payments, place separate orders.
2. Is it safe to make payments on your website?
Yes. Action TESA uses HDFC Bank payment gateway, which is PCI compliant and VeriSign Secured®.
All transactions are encrypted using SSL technology, ensuring your card and account information is fully protected.
We do not store any card or account information. Payment authorization occurs directly through the payment gateway and banks.
3. What do I need for an online transaction?
Credit & Debit Cards: Cardholder name, card number, CVV, expiry date, and 3D Secure password/OAC/IPIN for bank authorization.
Net Banking: Account number and IPIN.
Ensure all details are correct before confirming payment.
Important: Never share your card details, passwords, or OTP over phone or email. Report any such requests to our toll-free support immediately.
4. How do I apply discount codes or coupons?
During checkout, enter your discount code or coupon in the designated field and click Apply. The discount will reflect in the total amount before payment.
5. What if my payment fails?
Double-check that all payment details are correct and that your account has sufficient funds.
Ensure your payment method is active and authorized for online transactions.
If issues persist, contact Action TESA customer support for assistance.
6. Can I change my payment method after placing an order?
No. Once an order is placed, the payment method cannot be changed.
To use a different payment method, the current order must be canceled (if possible) and a new order placed.
7. When will I be charged?
You will generally be charged at the time of purchase.
For certain pre-orders or special orders, the charge may occur later, as specified during checkout.
8. How can I get a refund?
Refer to our Return & Refund Policy.
Contact our customer service team with your order number and reason for the refund.
Refunds are typically processed to the original payment method.
9. What should I do if I see an unauthorized charge?
Contact us immediately and also notify your bank or payment provider to report and dispute the charge if necessary.
10. Are there additional fees for payments?
Action TESA does not charge any payment processing fees.
Your bank or payment provider may charge fees, which are outside our control.
11. Do you offer payment installments?
Yes. Certain banks and payment providers offer EMI or digital EMI options.
Availability will be shown during checkout.
12. How will transactions appear on my bank/credit card statements?
All transactions will appear under the heading “RazorPay” on your credit/debit card or bank statement.
13. Will my payment information be saved for future orders?
You may choose to save your payment details for convenience.
Saved payment methods can be managed or deleted in your account settings.
14. How do I know if my payment was successful?
After payment, you will receive an order confirmation email.
If you do not receive a confirmation email or page, the transaction may not have gone through.
15. Can I update my billing address?
Yes. Update your billing address during checkout to match your payment method to avoid processing issues.