Shipping & Delivery Policy
Action TESA Policy
We are committed to delivering your order accurately, safely, and within the promised timelines. Please read the following carefully before placing your order.
01
Delivery Assistance
- Our delivery personnel will contact you in advance to confirm the delivery schedule and ensure your availability at the delivery location.
- Customers are requested to be personally present at the time of delivery to receive the goods and inspect the products.
- We recommend checking the product condition and quantity at the time of delivery to ensure everything is in order.
- Our delivery expert team will be available to assist you and address any queries during the delivery process.
02
Delivery Scope & Accessibility
- Deliveries will be made up to the location where the delivery vehicle can safely and legally reach.
- As per standard company policy, delivery is completed at the ground floor level or the nearest accessible point where the vehicle can reach the delivery address.
- If the delivery location requires movement of goods beyond this point such as through stairs, lifts, or upper floors the customer may directly coordinate with the delivery personnel regarding feasibility.
- Any such arrangement is mutually agreed between the customer and the delivery personnel, depending on accessibility, safety, and operational feasibility.
- Action TESA is not responsible or liable for any arrangements made beyond the standard delivery point.
03
Unloading Responsibility
- Unloading assistance at the site shall be arranged by the purchaser / buyer.
- If any unloading support is provided by the delivery personnel, the same shall be mutually agreed between the customer and the delivery personnel based on feasibility and site conditions.
- Action TESA shall not be responsible or liable for any unloading arrangements or assistance beyond the standard delivery scope.
04
Order Processing Time
- All orders are processed within 7–10 business days, excluding weekends and public holidays, after successful payment confirmation.
- You will receive a shipment notification once your order has been dispatched.
05
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and clearly displayed at the time of checkout.
- We offer standard shipping options. Expedited shipping may be available at an additional cost, depending on your location and serviceability.
- Estimated delivery timelines will be shown during checkout based on the delivery address and the shipping option selected.
06
Delivery / Shipping Charges
- Shipping charges are based on the total number of boards / flooring boxes in the cart.
| Quantity | Base Charge | Additional Rate |
|---|---|---|
| 1 – 5 boards / flooring boxes | ₹500 | Fixed |
| 6 – 10 boards / flooring boxes | ₹500 | + ₹100 per board / flooring box above 5 |
| 11+ boards / flooring boxes | ₹1,000 | + ₹75 per board / flooring box above 10 |
07
Shipment Confirmation & Tracking Samples
- Once your sample order has been shipped, you will receive a shipment confirmation email with tracking details.
- Tracking information will typically become active within 24 hours of dispatch.
08
Order Confirmation & Tracking Boards and Flooring
- For boards and flooring orders, a shipment confirmation email will be sent once the order has been dispatched.
- Tracking or delivery coordination details will be shared as applicable, based on the shipment mode.
09
Lost Orders / Shipments
- In the event that your shipment is lost during transit, please contact our customer support team at the earliest.
- We will coordinate with the logistics partner to investigate the issue and take appropriate steps to ensure your order is delivered or resolved promptly.