Return Policy

At Action TESA, we are committed to delivering high-quality products and ensuring customer satisfaction. Due to the nature of our products, returns and replacements are governed by the following policy:

1. General Return Conditions

All products are sold on a non-returnable basis.

Replacement requests will be considered only in cases of:

  • Damaged products
  • Incorrect products delivered
  • Verified manufacturing defects

Customers must retain proof of rejection, including a signed copy or confirmation at the time of delivery, as required during evaluation.

2. Eligibility for Replacement

Replacement requests will be accepted only under the following circumstances:

Damaged Products

  • Goods must be inspected at the time of delivery.
  • Clear photos/videos of the damage must be taken.
  • Confirmation must be obtained from the delivery partner.
  • The issue must be reported immediately to emartcare@actiontesa.com.

Incorrect Products Delivered

If the product delivered differs from the order placed (shade, thickness, size, SKU, etc.), the customer must notify Action TESA immediately.

Manufacturing Defects

Products showing clear and verifiable manufacturing defects will be evaluated for replacement.

3. Non-Returnable Scenarios

Color or Shade Preference Issues

Variations in color/shade after selection are not acceptable. Customers are advised to order samples before final purchase.

Change of Mind / No Longer Required

Products cannot be returned once the order is placed or processed.

Post-Use or Installation

No return or exchange is allowed if the product has been used, installed, altered, or tampered with.

Special or Rare Products

Products specially sourced or ordered may be sold on a no-return, no-refund basis, which will be clearly communicated at the time of purchase.

4. Return & Replacement Process

Step 1: Inspection at Delivery

Products must be inspected at the time of delivery in the presence of the delivery partner.

Any damaged or incorrect product must be rejected and reported immediately.

Step 2: Mandatory Video Evidence

  • A clear video must be recorded at the time of delivery showing the damaged or incorrect product.
  • The video must explain why the product is eligible for replacement.
  • The Action TESA delivery partner must be visibly present in the video.
  • Failure to follow this process will render the request ineligible.

Step 3: Ticket Creation

Submit video/images along with invoice details via:

  • Email: emartcare@actiontesa.com
  • Helpline: 1800-309-0707

A service ticket and Ticket ID will be generated for tracking.

5. Evaluation, Approval & Pick-Up

All replacement requests undergo an evaluation process of up to 7 working days.

An expert or technician visit may be scheduled if required.

Replacement decisions will be based strictly on the technician’s evaluation report.

If approved:

  • Return pick-up will be arranged by Action TESA
  • Pick-up will be done only from the original delivery address

The product must be:

  • Brand new and unused
  • In original packaging
  • Free from stains, soil, or post-delivery damage

6. Company Discretion

All returns, replacements, and resolutions are processed solely at the discretion of Balaji Action Buildwell Pvt. Ltd.

By placing an order, the customer acknowledges and agrees to this Return Policy.

7. Warranty Disclaimer

Warranty terms shall not be construed as a guarantee.

Action TESA shall not be liable for complete replacement or recall of goods.

Any liability shall be strictly limited to the scope defined under the applicable Warranty Terms.