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Return and Cancellation Policy

Return Policy

Order Cancellation

Orders can be cancelled within 1 hour of confirmation only.
Cancellations after 1 hour, or once processing/dispatch has begun, are not eligible for a refund.

Returns & Replacements

All products are non-returnable.
Replacements are accepted only for: damaged products received, incorrect products delivered, or verified manufacturing defects.
You must record a clear unboxing video at the time of delivery with the delivery personnel visible — claims without this evidence will not be considered.
Not eligible for replacement: shade variation, change of mind, customer preference, post-use, or post-installation claims.
Certain products may be on a strict No Return / No Refund basis — this will be communicated before purchase.

Color & Shade Disclaimer

Product images are digitally optimized to closely represent actual shades.
Minor variations due to screen settings, lighting, or display calibration are normal and not considered manufacturing defects.
We strongly recommend ordering a sample before placing your final order.

Delivery Scope & Accessibility

Delivery will be made only up to the location where the vehicle can safely and legally reach.
Standard delivery is completed at the ground floor level or nearest accessible delivery point.
Movement of goods beyond this point (stairs, lifts, upper floors, etc.) may be coordinated directly with delivery personnel, subject to feasibility.
Any such arrangement is solely between the customer and delivery personnel.
Action TESA shall not be responsible for arrangements beyond the standard delivery point.

Unloading

Unloading at site is the customer's responsibility.
Any assistance from delivery personnel is subject to mutual agreement and site feasibility.
Action TESA bears no liability beyond standard delivery scope.

Shipping Charges

Quantity	Charge
1–5 units	₹500 flat
6–10 units	₹500 + ₹100 per unit above 5
11+ units	₹1,000 + ₹75 per unit above 10

Applicable charges are displayed at checkout.

Processing & Delivery Timeline

Orders are processed within 7–10 business days after payment confirmation.
Delivery timelines vary by product availability, location, and serviceability — estimated timelines shown at checkout.

Before You Order

Verify product specifications, dimensions, and quantity.
Order a sample to confirm shade and finish.
Ensure delivery access and unloading arrangements are ready at your site.
Inspect all products thoroughly at the time of delivery.

Customer Service

1. How can I contact customer service?

You can reach our customer service team via email, phone, or through the Contact Us page on our website.

Our team is available during business hours to assist you with any queries or support needs.

2. Where can I find information about current promotions and discounts?

Details of ongoing promotions and discounts are available on our Promotions page.

You may also subscribe to our newsletter to receive the latest offers and updates directly in your inbox.

3. How do I leave a review for a product?

To submit a review, visit the product page of the item you purchased.

Click on “Write a Review” and follow the instructions to share your feedback.

4. Can I sign up for your newsletter?

Yes. You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our homepage or during th

Boards

Floorings

HDHMR Boards

Boilo Boards

Plain Flooring

Value Added Flooring

Flooring Accessories

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Customer Service

1. How can I contact customer service?

2. Where can I find information about current promotions and discounts?

3. How do I leave a review for a product?

4. Can I sign up for your newsletter?

Check Delivery Availability

Boards

Floorings

HDHMR Boards

Boilo Boards

Plain Flooring

Value Added Flooring

Flooring Accessories

Customer Service

1. How can I contact customer service?

2. Where can I find information about current promotions and discounts?

3. How do I leave a review for a product?

4. Can I sign up for your newsletter?

Shipping Policy