Return and Cancellation Policy

Order Cancellation

  • Orders can be cancelled within 1 hour of confirmation only.
  • Cancellations after 1 hour, or once processing/dispatch has begun, are not eligible for a refund.

Returns & Replacements

  • All products are non-returnable.
  • Replacements are accepted only for: damaged products received, incorrect products delivered, or verified manufacturing defects.
  • You must record a clear unboxing video at the time of delivery with the delivery personnel visible — claims without this evidence will not be considered.
  • Not eligible for replacement: shade variation, change of mind, customer preference, post-use, or post-installation claims.
  • Certain products may be on a strict No Return / No Refund basis — this will be communicated before purchase.

Color & Shade Disclaimer

  • Product images are digitally optimized to closely represent actual shades.
  • Minor variations due to screen settings, lighting, or display calibration are normal and not considered manufacturing defects.
  • We strongly recommend ordering a sample before placing your final order.

Delivery Scope & Accessibility

  • Delivery will be made only up to the location where the vehicle can safely and legally reach.
  • Standard delivery is completed at the ground floor level or nearest accessible delivery point.
  • Movement of goods beyond this point (stairs, lifts, upper floors, etc.) may be coordinated directly with delivery personnel, subject to feasibility.
  • Any such arrangement is solely between the customer and delivery personnel.
  • Action TESA shall not be responsible for arrangements beyond the standard delivery point.

Unloading

  • Unloading at site is the customer's responsibility.
  • Any assistance from delivery personnel is subject to mutual agreement and site feasibility.
  • Action TESA bears no liability beyond standard delivery scope.

Shipping Charges

Quantity Charge
1–5 units ₹500 flat
6–10 units ₹500 + ₹100 per unit above 5
11+ units ₹1,000 + ₹75 per unit above 10

Applicable charges are displayed at checkout.

Processing & Delivery Timeline

  • Orders are processed within 7–10 business days after payment confirmation.
  • Delivery timelines vary by product availability, location, and serviceability — estimated timelines shown at checkout.

Before You Order

  • Verify product specifications, dimensions, and quantity.
  • Order a sample to confirm shade and finish.
  • Ensure delivery access and unloading arrangements are ready at your site.
  • Inspect all products thoroughly at the time of delivery.